Shipping policy

Shipping Policy

At Cerlio, we strive to deliver your products safely, efficiently, and professionally. Please find our current shipping policy below.

1. Shipping Coverage

We ship to customers throughout Scandinavia and internationally, depending on the shipping options available at checkout.

Any customs duties, import taxes, or additional charges for deliveries outside the European Union are the responsibility of the customer unless otherwise stated.

2. Delivery Times

Estimated delivery times are provided at checkout and may vary depending on the destination and shipping carrier.

Delivery times are estimates only. Delays beyond our control may occur, including but not limited to customs processing, public holidays, peak seasons, or carrier-related issues.

3. Shipping Responsibility

Cerlio is responsible for ensuring that your order is dispatched correctly and delivered to the shipping address provided by the customer.

The risk of loss or damage to the product transfers to the customer upon successful delivery.

If a package is damaged during transit, the customer should contact us as soon as possible via email.

4. Product Damage

If your watch arrives with visible damage, you must notify us immediately upon receipt.

Important:

If, upon inspection, we determine that the damage was caused by the customer (including but not limited to improper use, impact, dropping, water exposure, misuse, or negligent handling), the product will not be accepted for return and no refund or replacement will be provided.

Cerlio assumes full responsibility for the delivery of the product but is not responsible for damage occurring after successful delivery that results from the customer’s actions or handling.

We may require photographic or video documentation to assess any damage claims.

5. Returns and Return Shipping

If a return request has been approved, the product must be sent to the return address provided by Cerlio upon approval of the return request.

Products must be returned securely packaged.

The customer is responsible for return shipping costs unless otherwise agreed in writing.

6. Customer Service and Contact Information

Our customer service is international and handled exclusively via email.

info@cerlio.com

We strive to respond to all inquiries as quickly as possible.

7. Changes to This Shipping Policy

Cerlio reserves the right to update or modify this Shipping Policy at any time without prior notice.

The most current version of this Shipping Policy will always be available on our website.